Welcome to Willows Cattery
Privacy Policy
Willows Cattery:
GDPR & Privacy Statement GDPR 3.2025
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations). We must give you data protection information when we ask you for personal data.
Why do we keep personal data?
We collect information about this as a legal obligation under Part A (2.1) of The Animal Welfare Regulations 2018, Licensing of Activities Involving Animals) (England) Regulations and this is a condition of our Animal Boarding License. The holding of your data is necessary for us to comply with the law; to assist in good animal care; in conversations with your vet if necessary for the care of your pet and to provide you with the best service possible.
We require your consent to continue to hold your data beyond 3 years from the boarding dates and to make future bookings using your old records easier. When you rebook, legal obligations with regards to data are again in force.
Your personal information forms part of the contract between us. We have outlines the four reasons mentioned above to hold your data, the primary one being our legal obligation.
What personal data do we keep?
The type of information we are legally required to collect about you includes your name, your address, email address and your phone number, which vet you use and a local emergency or your authorised person’s contact phone number. By giving us your emergency contacts details we will take this as you have gained their expressed consent to do so for boarding purposes.
We will never collect additional information about you without informing you of this beforehand.
Accessing and correcting data held by us:
The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
How do we hold this information?
The personal information that we hold will be held in accordance with our internal security policy and the law.
Who else might see it?
We will not share your information with any other 3rd party, either in the EEA (European Economic Area) or outside this area except those specified by law.
Local Authority officers have a right to see your data and your vet may need your Signed Vet Authorisation Form, emergency contact number and will probably crosscheck your address.
Other use of personal data:
We may use technology to track the patterns of behaviour of visitors to our website or of online bookings. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent certain features being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.
If you decided to use our CatCam network then you will be required to download an app from Annke Vision and register your own details with them. Their own policies on Data Protection apply. To use the network, we add either your email or mobile phone number to our server during your pets stay—this is then deleted after checking out.
How long do we hold it?
Retention period: we must retain your records for a minimum of 3 years beyond the boarding dates.
Who do I talk to about this?
If you have any questions/comments about privacy, you should contact the data controller who is: Andrew Robertson-Leggatt of Willows Cattery, Willows, The Drive, Ifold, West Sussex. RH14 0TD (info@willowscattery.com)
Who else can I contact?
You may lodge any complaints with the officers of www.ico.org.uk
What if I refuse?
If you cannot agree to our keeping your personal data as described, then sadly we cannot board your pet.
By accepting our booking, you are agreeing to our Terms and Conditions of boarding, you also agree to the holding of your data for the purpose of boarding your pet(s)
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